Charlotte Russe Reviews

Ever since they closed down and re opened, the clothing in there is cheap looking and the poorest of quality. Very non trendy! It's pure house/ Lounge clothing! Please bring back the originals! Please! Look at the ratings! Do you guys even care? If not close down! Let it remain a phantom of our imagination of what was once was!

They show tops as tops you could wear out that show a little bit of abs. When you get them, they are like doll clothes. My husband is good with sexy tops, but saw the first one and was basically like "you can't wear that out of the house)". Not sure what size the models are but beware!!!

I purchased 2 pairs of jeans a week ago. Tried them on at home due to fitting rooms still closed to Covid-19 (2 years ago). I took tags off and washed them. After washing them realized one pair had a hole just under the belt loop. The other seems alright still so as I put them on the whole zipper broke off! I went in about a week later (after purchase date) to explain what happened they said they can't return them at all cuz tags were taken off. I normally always buy my Jean from here but I will not be anymore. The lady upfront was rude and didn't even say sorry for the inconvenience just look at me with a blank face till I walked away.

I visited this store a few times last several months, purchased nothing. Their is nothing in this store worth buying except some cheap Tee shirt. All the cloths are low end quality, no selection, poor inventory, no refunds, dressing room just opened last week. Some how this store survived the Covid pandemic.Mt advice don't waste your time walking in to this store, you cant return unless it's an exchange theirs nothing else to buy, poor inventory choices.

This store has no fitting room to try the dress on. You have to buy it and try somewhere else. You won't be refunded and force you sto get a store credit. The store manager has no experience on how to talk to customers. She is rude! I wont come here.

The Stamford CT store. Poor customer service. Very rigid on returns even on damaged products. In my case it was a belt, an even exchange would have been fine i was not looking for a refund. However, this is a number one reason i dont support local small stores. You cant be so rigid if you want to keep customers' support.

Dressing rooms closed for covid. Asked cashier if we could return, said we could but when we did, no go! Horrible return policy and rude employee/manager in Holyoke Mall Store.

I purchased a dress and was not allowed to try it on, wasn't told that you can't return anything and that you can only get a store credit or exchange, worst store ever!

$18 dollars to ship back a return. What a rip off and misleading. I will not shop on this site again.

This is a company that is completely and totally uninterested in customer service. I recently bought a couple of pairs of pajamas, which I could not try on because, ridiculously, their fitting rooms were closed (as if you could catch covid by breathing the air in the fitting rooms behind a closed door, rather than in the store). After discovering that they didn't fit, I tried to return them, however THEN I was told that I would only receive store credit. After contacting their customer service, my case was handled by an extremely rude woman whose attitude and tone of voice reflected that having to deal with a complaint was a huge inconvenience to her. Instead of taking my word on what happened, she told me she was going to call and double check my story with the manager of the store. I was later contacted by the supervisor, who basically indicated in a lot of flowery words how "sorry" he was that he couldn't refund my money. I have never, ever had such a negative experience at a retail store. I would highly recommend NOT shopping at Charlotte Russe, as it is clear they are running a huge scam to get your money regardless of whether or not you are satisfied with the purchase, resorting to lying and withholding information in order to do so. There's a reason they have a rating of "F" with the Better Business Bureau.